Who we are
Sakra is a skincare guidance service for people in Azerbaijan. In this policy, "Sakra", "we" and "us" mean the team that runs this website. You can reach us by message on Instagram at @sakra.az.
What we collect
- Your answers to the skin quiz, and the first name you give us.
- Answers about pregnancy or breastfeeding, prescribed skin treatment and allergies. These are health-related, and we use them only to keep the suggestions safe for you.
- Your email address and phone number.
- Your photo, if you add one, and the results of its analysis: scores for each quality and the maps drawn on your photo.
- Your plan, whether you pay monthly or yearly, and whether a payment went through. Card details go straight to the payment provider. We never see or keep your full card number.
- How you use your routine: the steps you tick, your check-in answers, your reminder choices and your language.
- Basic technical records, such as your IP address, your browser and error reports, which keep the service working and secure.
Why we use it
- To prepare your skin profile and choose products that suit you. We do this because you agreed to it on the details screen.
- To give you the plan you chose: your routine, your dashboard, your check-ins and, on Guided and Concierge, the people who help you.
- To send you your results by email, because you asked for them.
- To send you reminders and skin tips, only if you said yes to emails. You can change your mind at any time with the link in every email.
- To contact you by phone only about your plan, for example when a consultant needs to reach you.
- To keep the service secure, find faults and meet our legal duties, such as keeping payment records.
We do not sell your information, and we do not use it for advertising.
Your photo
If you add a photo, it is sent securely to Perfect Corp, the company behind the YouCam skin analysis service, which reads it and sends back scores and maps. This is a cosmetic reading of what is visible in the photo, not a medical diagnosis. With your consent, given on the details form, we keep your photo and its results on our servers so that we can show them to you and compare them with your later photos, such as the one in week 6. You can ask us to delete them at any time.
Who else sees it
We share your information only with companies that help us run Sakra, and only what each one needs:
- Vercel, which hosts the website.
- Perfect Corp (YouCam), which analyses your photo.
- Our payment provider, which takes your payments.
- Our email and messaging providers, which send the emails and, if you choose them, WhatsApp reminders.
Some of these companies store information outside Azerbaijan. We choose providers that protect it properly.
Products are sold by Birmarket, not by Sakra. When you open a product, you go to Birmarket's website and its own privacy policy applies. We do not send Birmarket your answers or your photo.
How long we keep it
We keep your information while your plan is active and for 12 months after your last visit. After that we delete it or keep it only in a form that no longer identifies you. Payment records are kept for as long as the law requires. You can ask us to delete your information sooner.
What stays on your device
If you leave the quiz before the end, your browser keeps your answers for 7 days so you can carry on where you stopped. Your photo, email and phone number are never kept this way. Articles remember how far you read, and switching language uses a short-lived note that is gone when you close the tab. We do not use advertising cookies or analytics tools.
Your rights
You can ask us to:
- show you the information we hold about you;
- correct it;
- delete it;
- stop sending you emails or reminders;
- stop using your information for a purpose you agreed to.
Message us on Instagram at @sakra.az and we will reply within 30 days. If you are not happy with our answer, you can complain to the state authority responsible for personal data in Azerbaijan.
Keeping it safe
Information travels over encrypted connections, photos are stored privately, and only the people who need your information for your plan can see it.
Age
Sakra is for people aged 18 and over.
Changes to this policy
If we change this policy, we will update the date below. If a change affects how we use your information, we will tell you by email before it applies.
Contact
Message us on Instagram at @sakra.az.